Guest Service Representative
Friday, December 22, 2023
Until Filled
Summary
The Guest Services Representative will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved. You will undergo product knowledge training about the facilities and its amenities to address guest questions. The ideal guest service representative will have a highschool diploma required but an Associate's degree in business administration is preferred. This candidate will have 1+ years of experience in a customer service role and have experience using a multi-line office phone, computer and other office technology. Proficiency with Microsoft Office Applications is preferred. Must be 21 years of age.
Details
Position Title: Guest Service Representative
Status: Non-Exempt (Hourly)
Salary: 16.50 Hour
Job: Full Time
Responsibilities:
Act as the first point of contact for guest information
Address and document guest concerns in the database
Achieve amicable resolution to guest concerns
Coordinate with other departments to address guest concerns
Update guest records
Problem-solve to achieve guest resolution
Complete product knowledge training to answer guest questions
Promote facilities amenities and activities
Qualifications:
1+ years of experience in a customer service role
Able to use a computer and other office technology
Able to sit for long periods of time in front of a computer
Must detail oriented to document guest interactions in the database
Keen listener with ability to address guest concerns and de-escalate issues
Exhibits a positive and friendly demeanor in all guest interactions
Proficiency with Microsoft Office Application
For an application please contact Dawn Mallory at dmallory@shoalwaterbaycasino.com or please call 360-268-7515
It is the policy of Shoalwater Bay Casino to promote tribal self-sufficiency by employing tribal members, other enrolled Native Americans, Alaskans, Hawaiians and all descendants at all levels of Tribal Enterprises. Indian Preference (PL93-638) is an important factor considered in making employment decisions and will be applied to qualified applicants.